Customer Support Representative

Company: VirtualVocations
Location: Washington
Posted on: January 28, 2025

Job Description:

A company is looking for a Customer Support Representative (Tu-Fri, 9-6 EST, Sat, 8-5 EST).

Key Responsibilities

Identify, research, and resolve technical and end-user application failures and deficiencies
Educate and coach customers on best practices for using products and services
Document all research and customer interactions in Salesforce (CRM)

Required Qualifications

Bachelor's degree or equivalent work experience
2+ years customer service/contact center experience
General automotive knowledge
Experience troubleshooting hardware, software, and network-related issues
Demonstrated ability to quickly learn new technologies

Keywords: VirtualVocations, Columbia , Customer Support Representative, Other , Washington, Maryland

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