Account Executive

Company: Service Coordination
Location: Washington
Posted on: January 28, 2025

Job Description:

SCI Summary: SCI supports people with disabilities, behavioral challenges, medically complex needs, transitioning youth, the elderly, and other populations using Maryland Department of Health's Targeted Case Management and Supports Planning work models as well as a concierge level geriatric care management and care partner model. Position Summary: The Manager of Enterprise Project Management working within Enterprise Systems & Technology will be responsible for SCI's project management methodology and solution implementations working with peers, project sponsors and VP Enterprise Systems and Technology to oversee successful planning and execution of projects and delivery of business value. The Manager will directly manage team focused on Project Management discipline, Business Requirements, System Testing and Release Management. This position will directly manage larger, business critical Enterprise projects within the 3-year IT Roadmap within SCI Strategic Plan. The manager will assist the VP Enterprise Systems and Technology in continuing the implementation of a enterprise-wide project portfolio governance model to ensure that standards and best practices are leveraged for project management across all segments of the business. Working collaboratively with internal leaders, technical team members, vendor partners and subject matter experts, this role will work with all functions and at all levels of the organization, from the individual project team to Senior Ladership. SCI Team Member Expectations: All SCI Team Members are expected to: Ensure services provided follow the organization's mission statement, core operating values and policies and procedures. follow HIPAA, confidentiality and security procedures and principles; collaborate with peers, leadership, and support areas of the organization; actively participate in and contribute to leadership and other staff meetings and trainings; maintains compliance with federal, state, and local employment laws and regulations; follow self-direction and person-centered planning procedures and philosophy; and to foster a culture that values diversity. Essential Duties: Provide process leadership to the project teams throughout initiatives' lifecycle from concept to implementation and closure, including mentorship on best practices and project management standards Manage project functions of project management, requirements, testing and implementation Directly Lead multiple mid-size to enterprise-wide projects concurrently following project management standards Generate custom reports (e.g., project status, budget, metrics, and resource allocation), and create standard and customized dashboards to produce key insights for leadership reporting and decision-making Develop, advocate, promote and lead the institutionalization of project management best practices, standards, and procedures Drive continuous improvement of project management processes. Establish project management processes and templates to institutionalize program management Oversee the implementation of metrics on cost, quality, time to implement, and delivery of business value on all projects across various business segments Ensure effective communication and change management to increase the adoption rate and effectiveness of new business solutions Establish and maintain a resource planning capability to identify resource capacity and load. Work with staff to align project load with capacity Regularly brief leadership on the project portfolio, schedules, and release plans, and work with the senior leadership team to assess the need for shifting priorities, additional capacity, and prioritization of the portfolio backlog Escalate portfolio risk as appropriate Actively participate and contribute to associated areas of the strategic plan including facilitating workgroups, taskforces, and committees using a model of person-centered shared leadership Participate in vendor software forums and education opportunities, and be familiar with product releases and enhancements to grow and maintain product knowledge and expertise Model and promote organizational philosophies of personcenteredness and shared leadership in all interactions with internal and external stakeholders Participate in meetings and training sessions that offer learning opportunities and that promote and enhance skills and professional development Ensure that assigned organizational project objectives are met Perform all duties as described, and others as required, using the foundation of the organization's philosophies and values Supervisory Duties: Supervise EPM team staff as specified, such as Project Managers, Business Analysts, Testers Assist Operations Team Members with their daily responsibilities and provide policy and procedure guidance as needed to aide in successfully fulfilling their job duties Work collaboratively with leaders to identify and achieve professional development goals Education Required: Bachelors degree required. Experience Required: Min 8 years of managing projects 3-5 years of progressively increasing responsibilities including managing multifunctional projects, change management functions, strategic planning, risk assessment and general management Enterprise level PMO and program management experience required Demonstrated strong concurrent project and large implementation management skills Demonstrated ability to align / focus resources across the organization in achieving short and long-term goals Experience coaching and mentoring others in project management best practices and business analysis Experience using project management tools such as MS Project, SmartSheet, Jira Knowledge of software development lifecycle methodologies; track record working with vendors employing waterfall, agile and hybrid approaches Familiarity with the fields of intellectual and developmental disabilities, older adults, medically complex needs, human services, case management, and/or nonprofits a plus SCI Value Related Competencies: People Come First (Customer Focus): Thinks and acts with people we support in mind when making decisions. Dedicated to meeting the expectations and requirements of internal and external shareholders, uses information and feedback to improve services. Building Relationships and Connections: Interpersonal savvy. Relates to all kinds of people. Builds appropriate rapport, uses diplomacy and tact, diffuses high-tension situations comfortably. Establishes and maintains meaningful connections within the community and the organization (internal and external stakeholders) Education (Informing Others): Quickly finds common ground to solve problems. Is seen as a cooperative team player. Provides coaching and mentoring to Team Members. Consistent communicator, provides Team Members with the tools they need to perform their jobs in a timely manner. Explores all available options to make the best decision for internal and external holders Diversity: Values, appreciates and honors the ways in which cultural differences can create value in organizations. Is service oriented: Demonstrates a commitment to the philosophies for services and the goal of independence for the people we serve. Raises awareness in communities to appreciate the similarities and unique gifts of each person. Interacts with all kinds of Team Members equitably, deals effectively with all races, nationalities, cultures, disabilities, ages, and genders, supports equal and fair treatment and opportunity for all. Driving Solutions (Perseverance): Pursues all initiatives with energy, drive, and the goal to succeed. Job-Specific Competencies: Drives Results: Consistently achieving results, even under tough circumstances Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Action Oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm Balances Stakeholders: Anticipating and balancing the needs of multiple stakeholders Being Resilient: Rebounding from setbacks and adversity when facing difficult situations Builds Effective Teams: Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals Business Insight: Applying knowledge of business and the marketplace to advance the organization's goals Communicates Effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences Decision Quality: Making good and timely decisions that keep the organization moving forward Directs Work: Providing direction, delegating, and removing obstacles to get work done Ensures Accountability: Holding self and others accountable to meet commitments Interpersonal Savvy: Relating openly and comfortably with diverse groups of people Manages Complexity: Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems Manages Ambiguity: Operating effectively, even when things are not certain or the way forward is not clear Optimizes Work Processes: Knowing the most effective and efficient processes to get things done, with a focus on continuous improvement Physical Demands: Generally, presents standard office environment. Must be able to remain in a stationary position > 95% of the time. Continually operates a computer, keyboard and mouse, and other office productivity machinery, such as a calculator, copy machine, printer, and mobile Smartphone device. Constantly positions self to comfortably maintain computer equipment. May occasionally be required to move about in an office setting or position office equipment weighing between 10-25 pounds. Vision abilities required by this job include close vision. Ability to operate a motor vehicle. The person in this position frequently communicates with other people. Must be able to exchange accurate information in these situations. IT Roles must be able to position self to maintain computers and equipment, including under desks and in server room(s). Frequently moves equipment weighing up to 50 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. This job description is subject to change at any time. Disclaimer: The recruitment process is approved by Service Coordination Inc.'s (SCI) Recruitment Committee and subject to change based on business needs. In recognition of the continuing COVID-19 pandemic, SCI and Montcordia are committed to maintaining a safe and healthy workplace. Because of this, SCI is requiring all new hires to be fully vaccinated. New hires will be required to provide proof of vaccination status as part of the on-boarding process. SCI provides reasonable accommodations, absent undue hardship, for medical reasons under ADA and for employees with sincerely held religious beliefs, observances, or practices that conflict with getting vaccinated. You may request reasonable accommodation or other exemption to Sonji Ashford at [email removed]. SCI and Montcordia are equal opportunity employers and committed to the full inclusion of all qualified individuals. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, hair texture or protected hairstyle, veteran status, or genetic information. SCI and Montcordia are also committed to providing equal opportunity and access to individuals with disabilities by ensuring reasonable accommodations are provided to participants in the job application or interview process. To request a reasonable accommodation, contact Kathryn Eckert at [email removed] or [phone removed]. SCI and Montcordia are committed to fostering a safe and productive workplace for all Team Members and individuals engaged in business with the organization. As such, all positions require the completion and passing of a 9-Panel Drug Screening within 48 hours after accepting an offer of employment. A 9-Panel Drug Screening tests for illegal drugs within the State of Maryland. SCI and Montcordia do not sponsor for immigration, including for H-1B, TN, and other non-immigrant visas, for this role. Employment Type: Full Time Salary: $122,600 - $202,300 Annual

Keywords: Service Coordination, Columbia , Account Executive, Other , Washington, Maryland