Bilingual Call Center Advocate
Company: VirtualVocations
Location: Baltimore
Posted on: January 28, 2025
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Job Description:
A company is looking for a Bilingual Call Center Advocate
(Fluent Mandarin+Cantonese Required).
Key Responsibilities
Handle inbound and outbound calls to schedule, reschedule, and
cancel patient appointments
Provide courteous and professional service to patients, addressing
their inquiries and concerns
Accurately enter patient information and appointment details into
the scheduling system
Required Qualifications and Education
High School diploma or equivalent required; some undergraduate
education preferred
1 year of customer service experience; call center experience
preferred
Proficient PC skills, including basic Microsoft Excel skills
Experience with EMR (Electronic Medical Record) documentation
preferred
Fluent in Mandarin and Cantonese
Keywords: VirtualVocations, Columbia , Bilingual Call Center Advocate, Other , Baltimore, Maryland
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