Team Lead Language Services (Bilingual English/Spanish) -Full time - DC

Company: Children's National Medical Center
Location: Washington
Posted on: January 31, 2025

Job Description:

Job Description - Team Lead Language Services (Bilingual English/Spanish)Under supervision, the Team Lead will provide language interpretation services to patients, families, and staff in critical, acute, or chronic medical situations as needed. Services will be provided in person or via telephonic interpretation to assist patients and families in their interactions throughout the hospital. The Team Lead will assist the manager in program knowledge and initiatives.QualificationsMinimum EducationBachelor's Degree (Required)Master's Degree (Preferred)Minimum Work Experience3 years Experience as a medical interpreter in a clinical setting (Required)Required Skills/KnowledgeBilingual in Spanish and English.Highly proficient in medical terminology.Required Licenses and CertificationsCertification in Medical Interpretation preferred or required within the 1st year of employment. A Master's degree in an equivalent field may be accepted.1 Year (Required)Functional Accountabilities

• Facilitates communication among patients, families, and staff.
• Interprets directly and accurately, without omissions, additions, or interference with communication.
• Manages assignments independently without close supervision.
• Maintains a professional role and sensitivity during critical medical and/or psychological situations; respects all parties in the discussion and their individual roles.
• Demonstrates accurate, clear, and timely verbal and written communication.Promotes Appropriate Utilization of Interpretation Services by Staff
  • Educates staff in the process of how to appropriately request interpretation services.
  • Communicates with staff about their needs and patient/family needs.
  • Works closely with other departments providing recommendations.
  • Collaborates with the Manager of Patient and Family Education to develop and implement program guidelines, policies, and procedures with staff.
  • Educates program staff on best practices and ensures educational requirements are met.
  • Assists in the design, development, and coordination of training sessions, programs, and competency testing for staff.Contributes to a Well-Organized Program
    • Ensures interpretation assignments are coordinated accurately, effectively, and efficiently.
    • Maintains required logs/tracking systems to track project progress and productivity.
    • Provides direct supervision to medical interpreter staff as assigned by the manager, ensuring medical interpreters meet performance requirements.
    • Manages own time to be productive.
    • Maintains archives and databases related to interpretation/translation projects.
    • Distributes workload in the absence of the Language Services Manager.Performance Improvement / Problem Solving
      • Identifies opportunities to improve clinical and administrative processes.
      • Identifies and resolves issues, overcoming challenges.
      • Communicates operational issues and progress towards goals to other members of the management team.Teamwork/Communication
        • Partners with all team members to achieve goals.
        • Works effectively with diverse groups.
        • Demonstrates accountability for work.
        • Shares and seeks knowledge and provides feedback to others.
        • Receptive to others' ideas and opinions.
        • Exemplifies CNMC Core Values of Compassion, Commitment, and Connection during interactions with internal and external customers.Project Coordination & Facilitation
          • Assists with coordination and completion of projects (e.g., uses periodic checks to assess and track the progress of a project's timeline and/or performance).
          • Assists with budget reports, as needed.
          • Applies substantive knowledge to assist and represent the manager thoroughly in the scope, diversity, and complexity of project and organizational commitments.Organizational Accountabilities
            • Partners in the mission and upholds the core principles of the organization.
            • Committed to diversity and recognizes the value of cultural/ethnic differences.
            • Demonstrates personal and professional integrity.
            • Maintains confidentiality at all times.Customer Service
              • Anticipates and responds to customer needs; follows up until needs are met.Safety
                • Speaks up when team members appear to exhibit unsafe behavior or performance.
                • Continuously validates and verifies information needed for decision-making or documentation.
                • Stops in the face of uncertainty and takes time to resolve the situation.
                • Actively promotes safety for patients, families, visitors, and co-workers.
                • Attends carefully to important details - practicing Stop, Think, Act, and Review to self-check behavior and performance.Primary LocationDistrict of Columbia-WashingtonWork LocationsCN Hospital (Main Campus) 111 Michigan Avenue NW Washington 20010JobNon-Clinical ProfessionalOrganizationPosition Status: R (Regular) - FT - Full-TimeShift: VariableWork Schedule: VariableJob PostingFull-Time Salary Range48588.8 - 80974.4Children's National Hospital is an equal opportunity employer that evaluates qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.Please note that it is the policy of Children's National Hospital to ensure a "drug-free" work environment: a workplace free from the illegal use, possession, or distribution of controlled substances, or the misuse of legal substances, by all staff. Though recreational and medical marijuana are now legal in the District of Columbia, Children's National and its affiliates maintain the right to enforce a drug-free workplace.
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Keywords: Children's National Medical Center, Columbia , Team Lead Language Services (Bilingual English/Spanish) -Full time - DC, Other , Washington, Maryland