Household Expense Recovery Specialist

Company: Penske
Location: Reading
Posted on: January 24, 2025

Job Description:

Position Summary: The Household Expense Recovery Specialist is responsible for evaluating collection and recovery opportunities associated with consumer household expenses paid by The Company to retrieve and safeguard our corporately owned vehicles (0723) and to repair non-accident-related repairs (but not actual auto physical damages to the vehicle resulting from accidents). This role will identify contractual and legal liability and assertively pursue, negotiate, and settle expense recovery opportunities and disputes. The Household Expense Recovery Specialist will research, coordinate, and negotiate with our consumer household renters. They will work with other departments, insurance adjustors, and others to obtain the necessary evidence and documentation to determine the appropriate avenue and method for each recovery opportunity. The Household Recovery Specialist will be skilled in analyzing and investigating 24/7 expenses and making prompt and sound business decisions. Strong negotiation skills to obtain the highest settlement possible while adhering to Company policies and procedures and safeguarding our reputation in the industry. Major Responsibilities: Handling Disputes and Adhering to Compliance and Regulations: Investigate, analyze, and determine that our consumer household renter was responsible for 24/7 expenses incurred and paid by Penske to retrieve and safeguard corporately owned vehicles (0723), as well as to make non-accident-related repairs, that the consumer household renter caused in violation of the controlling rental agreement. Careful analysis of and interpretation of the facts as well as contracts such as Rental Agreements, repair or service invoices and/or estimates, associated to the recovery opportunity. Expense Research and Recovery Documentation: Research and obtain supporting documentation for all expenses associated to the recovery opportunity, including invoices, photographs, and incident billing expenses. This includes navigating systems including Rental Net, Unit Jacket File, Service Net, 24/7, Rental Billing, Invoicing, AS/400 Recovery Negotiations or Collection Efforts: Communicate and Prepare demands which includes communication with our consumer household renters via telephone, text, and/or email, along with supporting documentation to the renter. Negotiate appropriate settlements based on evaluation of all circumstances, renter's perspective, and arguments, as well as the amount of the non-accident-related costs or expense The Company incurred and paid because of the renter's negligence, incompetence, and/or mistake, so as to recover the appropriate amount and safeguard and promote The Company's Brand and reputation. Account Management and Inter-Department Collaboration: Receive funds and code to correct GLs to ensure appropriate financial application and processing by accounts receivable. Communicate with stakeholders on resolution and closure of file. Account Management and Inter-Department Collaboration: Receive funds and code to correct GLs to ensure appropriate financial application and processing by accounts receivable. Communicate with stakeholders on resolution and closure of file. Other projects and tasks as assigned. Qualifications: Bachelor's Degree preferred. If no degree, equivalent work experience is required. Certified Subrogation Recovery Professional (CSRP) preferred. Minimum of 2 years experience in Liability Claims Examiner. Minimum of 1 year experience in handling collection or subrogation claims is preferred. Knowledge of AS400, Risk Management Information Systems (RMIS), Access, Word, Excel, and PowerPoint required. Knowledge of SSO enabled applications (PRISM, Rental Net, Service Net, 24/7, Gensuite, Citrix, Summit). Knowledge of TPA systems including Riscfacs, Sysfacs. Knowledge of Penske Accounting structures and impacts. Ability to support customers and adapt to their challenging life events. Ability to work and make fact-based decisions on their own in a timely manner. Be capable of addressing urgent needs first and prioritize remaining work Ability to navigate and use multiple computer programs at once. Ability to create and maintain professional relationships within all levels of the organization (peers, workgroups, customers, and leadership). Ability to work independently and as a team member. Excellent oral and written communication skills. Experience with recovering amounts owed and/or collections is required. Strong negotiation and conflict resolution skills. Regular, predictable, full attendance is an essential function of the job. Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required. Physical Requirements: • The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines. • While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg. • Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus. Penske is an Equal Opportunity Employer About Penske Truck Leasing/Transportation Solutions Penske Truck Leasing/Transportation Solutions is a premier global transportation provider that delivers essential and innovative transportation, logistics and technology services to help companies and people move forward. With headquarters in Reading, PA, Penske and its associates are driven by a dedication to excellence and a commitment to customer success. Visit Go Penske to learn more. Job Category: Other Corporate Job Family: Operations Address: 100 Gundy Drive Primary Location: US-PA-Reading Employer: Penske Truck Leasing Co., L.P. Req ID: 2414891 Date posted: 01/23/2025

Keywords: Penske, Columbia , Household Expense Recovery Specialist, Professions , Reading, Maryland