Sales Leader

Company: Express, Inc.
Location: Fairfax
Posted on: November 13, 2024

Job Description:

Overview
About PHOENIX
PHOENIX Retail, LLC is a Direct-to-Consumer platform operating EXPRESS and BONOBOS in the United States. Grounded in a belief that style, quality and value should all be found in one place, Express is a brand with a purpose - We Create Confidence. We Inspire Self-Expression. - powered by a styling community. Bonobos is a menswear brand known for being pioneers of exceptional fit and a personalized, innovative retail model. Customers can experience our brands in over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online at www.express.com and www.bonobos.com.
Store Name
Fair Oaks Mall
Responsibilities
Express is seeking a Retail Sales Leader to join our team.
The Sales Leader drives operations on the sales floor and in the stockroom, while assisting in training associates and delivering a great in-store shopping experience for customers.
Key Responsibilities

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• Assist in developing and motivating associates to maximize sales potential.
  
• Provide in-the-moment coaching/training to store associates to ensure efficient and effective floor operations, customer service, coverage, stockroom management, and execution of standards.
  
• Partner with Store Management to provide feedback on associate performance.
  
• Assist in training associates on store operations, product, policy, and procedures.
  
• Execute action plans that optimize results.
  
• Execute all aspects of daily store operations.
  
• Ensure appropriate associate coverage to create a great customer experience.
  
• Oversee and authorize the checkout experience.
  
• Assist with merchandise flow, such as shipment, replenishment, omni-channel operations, in the store.
  
• Monitor and analyze the customer service provided by team members.
  
• Build an effective schedule with the right associate in the right place at the right time.
  
• Promote and support an environment focused on delivering great in-store customer experiences.
  
• Effectively resolve customer service issues to a positive outcome.
  
• Lead and model our customer experience model.
  
• Display expert knowledge of product, company policies, promotions, loyalty programs.
  
• Provide leadership and assistance with product launches, window changes, visual presentation standards, signage placement, etc.
  
• Other essential functions may occur as directed by your supervisor.
  
  Required Experience & Qualifications
  
  • 
    
  • Education: High School or Equivalent.
    
  • Years of Experience: 1.
    
  • Proficient in the use of technology (iPad, registers).
    
  • Meets defined availability criteria, including nights, weekends, and non-business hours.
    
  • Meets physical requirements.
    
    Critical Skills & Attributes
    
    • 
      
    • Previous retail experience preferred.
      
    • Ability to effectively communicate with customers, peers, and supervisors.
      
    • Demonstrated sales accountability.
      
    • Demonstrated collaborative skills and ability to work well with a team.
      
    • Ability to multitask and handle multiple customers and/or processes at once.
      
      Benefits and Compensation
      PHOENIX offers a range of benefits to help protect full-time associates' health and long-term financial security including:
      
      • 
        
      • Medical, pharmacy, dental, and vision coverage.
        
      • 401(k) and Roth 401(k) with Company match.
        
      • Merchandise discount.
        
      • Paid Time Off.
        
      • Parental leave for new moms and dads.
        
        Part-time associates may be eligible to receive paid sick leave, public health emergency leave, and to participate in the 401(k) and Roth 401(k) with Company match.
        Additionally, part-time associates are eligible to receive an Express merchandise discount, to participate in our Learn & Earn incentive program, and to choose voluntary benefits through YouDecide.
        Closing
        If you would like to know more about the California Consumer Privacy Act click .
        An equal opportunity employer, PHOENIX does not discriminate in recruiting, hiring or any other terms and conditions of employment hiring on the basis of any federal, state, or locally protected characteristic. PHOENIX only hires individuals authorized for employment in the United States. PHOENIX is committed to providing reasonable accommodation to individuals with disabilities. If you need an accommodation to search and apply for a job position due to a disability, please call 1-800-964-9793 and say 'Associate Relations' or send an e-mail to AssociateRelations@Express.com and let us know the nature of your request and your contact information.
        Notification to Agencies: Please note that PHOENIX does not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, PHOENIX will not consider or approve payment to any third-parties for hires made.
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Keywords: Express, Inc., Columbia , Sales Leader, Sales , Fairfax, Maryland