Real-Time Adherence Analyst
Company: VirtualVocations
Location: Baltimore
Posted on: January 27, 2025
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Job Description:
A company is looking for a Real-Time Adherence Analyst
(Workforce Optimization).
Key Responsibilities
Analyze data from multiple sources to identify trends and
relationships
Monitor real-time performance of agents to ensure adherence to
schedules and SLAs
Create reports and visualizations to provide insights for
decision-making and process improvements
Required Qualifications
At least 2 years of experience in productivity and efficiency
analysis
Advanced expertise in Microsoft Excel, including Macros and
advanced formulas
Experience with CRMs like Salesforce and contact center systems
Proficiency in data visualization tools such as Tableau or Power
BI
Familiarity with qualitative analysis software and data mining
techniques
Keywords: VirtualVocations, Columbia , Real-Time Adherence Analyst, Professions , Baltimore, Maryland
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