Customer Support Analyst
Company: VirtualVocations
Location: Washington
Posted on: January 30, 2025
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Job Description:
A company is looking for a Customer Support Solutions Analyst,
Pharmacy (10-Month Contract).
Key Responsibilities:
Provide exceptional customer support for application administration
and configuration issues
Develop a strong understanding of cloud-based software to assist
long-term care facilities
Resolve technical issues through log analysis, research, and
problem recreation
Required Qualifications:
Bachelor's degree in Business Administration, Healthcare,
Pharmaceuticals, IT (preferred but not required)
Experience supporting and troubleshooting web-based software
applications
Experience using diagnostic tools to resolve customer issues is
preferred
Prior experience in Pharmaceutical Administration HealthTech is
preferred but not required
Familiarity with PointClickCare software and experience with Sales
Force/Service Cloud is an asset
Keywords: VirtualVocations, Columbia , Customer Support Analyst, Professions , Washington, Maryland
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