Senior Operations Analyst - 1st Shift

Company: Bank of America
Location: College Park
Posted on: January 22, 2025

Job Description:

Senior Operations Analyst - 1st ShiftSenior Operations Analyst - 1st ShiftApply locations College Park time type Full time posted on Posted 2 Days Ago job requisition id 24047655Job Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities, and shareholders every day.Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!Job Responsibilities:This job is responsible for analyzing the day-to-day issues, researching, and providing resolution for various issues identified within a business unit. Key responsibilities include building new procedures, completing complex non-routine analytics, creating reports, and reviewing exception testing and processing. Job expectations include supporting continuous improvement of processes by identifying trends and understanding the operations environment.Line of Business Description:Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for a single site/business unit or smaller business unit(s), including research. Participates in the design, development, and implementation of complex products, systems, and services in an operations environment. May manage projects and direct activities of a team related to special initiatives of an operations nature. Should function as the technical expert in their assigned area. Major accountabilities are based on individual expertise and capabilities. Should have an in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers.Key Responsibilities:

• Develop and manage a thorough internal audit system in which all auditable logs and records are reviewed routinely.
• Analyze existing policies and procedural updates and provide guidance to business partners accordingly, identifying and resolving deficiencies as discovered.
• Assure all auditable forms, records, and data are defect-free in preparation of monthly LOPC testing.
• Review/test transactional activities to identify issues, trends, or errors and compile results for integration into overall Enhanced Control program.
• Document associate errors discovered during review and ensure associate quality metrics are adjusted.
• Assist with maintaining accurate tracking of historical performance.
• Report errors, infractions, and security concerns to management and staff, recommending associate action plans as necessary.
• Identify non-audited practices with potential for future LOPC testing.
• Implement internal controls for high-risk procedures discovered during QA review or LOPC audit.
• Assess management and process controls for effectiveness at ensuring compliance with policies and procedures.
• Assist/lead additional projects as business needs dictate.Schedule: Monday through Friday 9:00am-5:30pm, but must be flexible to accommodate business needs.Skills:
  • Attention to Detail
  • Monitoring, Surveillance, and Testing
  • Policies, Procedures, and Guidelines Management
  • Regulatory Compliance
  • Written Communications
  • Adaptability
  • Business Acumen
  • Continuous Improvement
  • Critical Thinking
  • Process Mapping
  • Change Management
  • Consulting
  • Data Management
  • Reporting
  • ResearchRequired Skills:
    • 1+ years relatable experience
    • Basic Banking Operations experience
    • Team player with ability to multitask
    • Attention to detail
    • Adapts to change and a quick learner
    • Receptive to coaching
    • Proficient in MS OfficeDesired Skills:
      • Strives to bring new thoughts and ideas to teams in order to drive innovation and unique solutions.
      • Excels in working among diverse viewpoints to determine the best path forward.
      • Experience in connecting with a diverse set of clients to understand future business needs - is a continuous learner.
      • Commitment to challenging the status quo and promoting positive change.
      • Extensive PC knowledge with Microsoft Office applications.
      • Good analytical/problem-solving skills.Shift: 1st shift (United States of America)Hours Per Week: 40
        #J-18808-Ljbffr

Keywords: Bank of America, Columbia , Senior Operations Analyst - 1st Shift, Professions , College Park, Maryland