Community Support Specialist
Company: VirtualVocations
Location: Baltimore
Posted on: January 27, 2025
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Job Description:
A company is looking for a Community & Customer Support
Specialist (US based).
Key Responsibilities
Manage inbound customer support requests and collaborate with teams
to resolve issues
Engage with customers on social media and grow online
communities
Enhance customer support documentation and monitor customer
satisfaction metrics
Required Qualifications
Fluency in English and American Sign Language (ASL)
Deep insights into Deaf community and culture
Proven experience in customer support and community management
Familiarity with online support tools and social media
platforms
Strong organizational and project management skills
Keywords: VirtualVocations, Columbia , Community Support Specialist, Other , Baltimore, Maryland
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